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Whether you’re troubleshooting access to your account, trying to understand how a specific trade works, or checking what fees to expect, this page covers the questions Grand users ask most. If you can’t find what you’re looking for, reach out to the support team from within the app.

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Account and security

Yes. Because your account is secured with a Passkey, you don’t lose access when you lose your device.
1

Sign in on your new device

Download Grand on your new phone and sign in with the same Apple ID you used when you created your account. Your Passkey is tied to your Apple ID, so the app recognizes you automatically.
2

Restore via Family Sharing (optional)

If you have iCloud Family Sharing set up, you can also use that cloud connection to restore access. This is an alternative path if you run into any issues with the standard sign-in flow.
You never need a seed phrase or private key to recover access on Grand. Your Passkey handles everything.
Yes, you can delete your account at any time — even if your wallet still holds a balance.
If you delete your account while funds remain, you will lose access to those funds permanently. The app shows you a confirmation warning before you proceed, but if you confirm the deletion, the remaining balance is forfeited and cannot be recovered.
Make sure you withdraw all funds to an external wallet before initiating account deletion.

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Trading

Both options let you acquire assets, but they use different sources of funds:
OptionWhat it uses
Buy with CashYour stablecoin (USDT) balance
Pay with My AssetsA volatile asset you already hold (e.g., Bitcoin, Apple Stock)
Pay with My Assets lets you trade one volatile asset directly for another without converting to cash first. This is useful when you want to rebalance your portfolio without going through an intermediate sell step.
Yes. Grand lets you trade tokenized versions of popular stocks alongside crypto assets. These are on-chain representations of real equities, powered by Ondo Finance Global Markets.You can trade them 24 hours a day, 5 days a week — even when traditional stock exchanges are closed.
Check the Market tab to see all available tokenized stocks and their current prices.
Trading always carries risk, and Dopamine Mode is specifically designed for speed — you swipe right to buy and left to skip, moving quickly through assets.To keep you in control, Grand requires you to set a Clip (a maximum spend limit) before every Dopamine Mode session. You can never spend more than your Clip in a single session, regardless of how many swipes you make.
Dopamine Mode doesn’t change the underlying market risk of the assets you’re trading — it just changes the speed and interface. Set a Clip that reflects what you’re genuinely comfortable risking.

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Fees and limits

Grand applies a small fee to each trade or swipe. You always see the exact fee amount before you confirm a transaction — it appears on the confirmation slide or card, broken down clearly.There are no hidden fees. What you see before you confirm is exactly what you pay.
Grand Pro subscribers receive a 50% discount on all trading fees. See Grand Pro for details.
The minimum amount for any asset purchase is $10.
The minimum amount for any asset sale is $5.
You can withdraw or cash out starting from $5. There is no maximum withdrawal limit imposed by Grand, though your external wallet or exchange may have its own rules.